Why choose brent whistler

Let’s be honest – there’s nothing better than a US resource for your US company.

In this global world, it’s an economic reality that you have to look for the economical solution, but it’s frustrating overcoming language differences, cultural differences and sometimes a gap in management style and a lack of responsibility when dealing with offshore resources.

We’re different, and the difference is undeniable…

• We’re in your timezone or very close
• Our principal, Brent is a US native with a neutral accent
• We’re very careful to select customer-facing resources who are easily understandable or also native speakers
• We pay a great wage, offer excellent benefits and treat our people very well. It shows in their performance!
• Brent’s personally involved in every project

And even still, we are offshore.. in Puebla, México.

Why does it matter? Our cost of living is much lower than the typical US city. The average salary here is about 1/3 of the cost of a similar resource in the US. Think $20k USD for a 3rd-year support analyst VS. $60k.

We have a great, committed workforce with university educations who take pride in their work.

Our team is small, and it’s going to stay that way.

We won’t ever have layers and layers of management. It’s me, the accountant, the office manager, supervisors and individual contributors. That’s it.

ITIL-Certified Support Professional

I designed these services with my years of experience in some of the best support organizations on the planet, most notably, Microsoft Premier as a Customer Service Manager (TAM). We try to keep our service offerings focused on:

• Repeatability
• Standard operating procedures
• Clear expectations
• Measurable outcomes

Well – a rule of thumb is that you can you save about 60% or more by near-shoring with us. You should check out our transparent pricing page to learn more and get help budgeting.